These Terms of Service govern your use of velvexa.ca and any purchases made through it. By placing an order, you agree to these terms.
1. Who We Are
Velvexa is an Ontario-based shapewear brand. For questions, reach us at support@velvexa.ca.
2. Eligibility
You must be 18 or older — or the legal age of majority in your province or state — to purchase from us. By placing an order you confirm you meet this requirement.
3. Products
We sell shapewear and apparel. Colours may appear slightly different on screen depending on your display. Sizing charts are on each product page — check them before ordering. We recommend it.
4. Orders and Payment
- Orders are confirmed by email once your payment clears.
- We accept major credit and debit cards via Stripe. Payment is taken at checkout.
- We reserve the right to cancel any order we cannot fulfill (for example, a stock discrepancy). If that happens, you receive a full refund.
5. Shipping
All orders ship free. Estimated delivery timelines are 7–14 days within the United States and 2–4 weeks within Canada. These are estimates based on carrier data — we cannot guarantee exact delivery dates. For more detail, see our Return & Refund Policy.
6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy. By placing an order you acknowledge that most items are final sale unless defective, damaged in transit, or incorrect.
7. Intellectual Property
All content on velvexa.ca — text, photography, branding, and design — belongs to Velvexa. You may not copy, reproduce, or distribute it without written permission.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Velvexa is not liable for indirect, incidental, or consequential damages arising from your use of this site or our products. Our total liability is limited to the amount you paid for the order in question.
9. Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario.
10. Changes to These Terms
We may update these terms at any time. The date at the top of this page reflects the most recent revision. Continued use of the site after an update constitutes acceptance of the new terms.
11. Contact
Velvexa
Ontario, Canada
support@velvexa.ca