Questions about sizing, an order, or anything else — we’re a small team and we read every email ourselves.
Email: support@velvexa.ca
We respond within 2 business days.
Before you email, two pages answer most questions faster than we can:
- Size guide — measurements, size chart, fit notes for every piece
- FAQ — shipping, returns, orders, payment
For a return or defect: email us directly with your order number, a short description, and photos — see our Return & Refund Policy for the full process.
Velvexa
Ontario, Canada