This policy explains what personal information we collect, how we use it, and your rights. Velvexa is an Ontario-based company and handles personal data in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What We Collect
When you shop with us or browse velvexa.ca, we may collect:
- Contact information — name, email address, shipping address
- Payment information — processed entirely by Stripe; we do not store your card number
- Order history — items purchased, amounts, delivery status
- Device and usage data — browser type, pages visited, IP address (via standard server logs and hosting analytics)
We collect only what is needed to process your order, communicate with you, and improve the site.
2. How We Use It
- Process and fulfill your order
- Send order confirmation and shipping updates by email
- Respond to support requests
- Improve site performance using aggregate, non-identifying usage data
We do not sell your personal information. We do not build advertising profiles or share your data with ad platforms without your consent.
3. Who We Share It With
| Third party | Purpose | Data shared |
|---|---|---|
| Stripe | Payment processing | Name, email, billing address, payment method |
| Order fulfillment & shipping partner | Order fulfillment and shipping | Name, shipping address, items ordered |
| Vercel | Website hosting and delivery | IP address, usage data |
| Resend | Transactional email (order confirmations, shipping updates) | Name, email address |
Each of these parties uses your data solely for the purpose listed above.
4. Cookies
We use essential cookies to keep your cart working and your session active. We do not place third-party advertising cookies on your browser without your consent.
5. How Long We Keep Your Data
Order records are retained for seven years as required by Canadian tax law. If you contact us to request deletion of your account or personal data, we will honor it to the extent permitted by those legal obligations.
6. Your Rights Under PIPEDA
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion (subject to legal retention requirements)
- Withdraw consent for non-essential uses at any time
To exercise any of these rights, contact us at support@velvexa.ca.
7. Where Your Data Is Processed
Your data may be processed in Canada and the United States by the third parties listed above. By using velvexa.ca, you consent to this cross-border transfer.
8. Children
We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information to us, contact us and we will remove it.
9. Changes to This Policy
We may update this policy. The date at the top of the page will reflect the most recent revision.
10. Contact
Velvexa
Ontario, Canada
support@velvexa.ca