Questions, answered.

Measure bust, waist, and hip in inches — not your usual dress size, since shapewear fits differently. Full instructions and the size chart are on our size guide.

Size up. Shapewear that fits without tension holds its shape longer and moves better with you.

Yes — several pieces run into extended ranges. Each product page lists the sizes available for that specific style.

Yes, on every order to Canada and the US.

See our shipping page for current estimated delivery windows.

You’ll get a shipping confirmation email with tracking as soon as your order ships.

Not yet — currently we ship to Canada and the United States only.

We accept returns or replacements within 14 days of delivery for defective items, items damaged in transit, or the wrong item received. Full detail on our returns page.

We respond within 2 business days with next steps once you email us your order number and photos of the issue.

For health and hygiene reasons, bodysuits and shapewear can’t be returned once worn, washed, or removed from their original packaging. This is why we built the size guide — check it before you order.

Not automatically. If you need a different size, email us and we’ll do our best to help on a case-by-case basis.

Approved refunds go back to your original payment method — allow 5–10 business days after approval, depending on your bank.

Major credit and debit cards, securely processed via Stripe. We never see or store your card number.

Email us as soon as possible at support@velvexa.ca — if it hasn’t shipped yet, we’ll do what we can.

Check spam first. If it’s still missing after an hour, email support@velvexa.ca with the name and email you used at checkout.